Returns & Refund Policy

Returns & Refund Policy

Last Updated: August 6, 2026

At Skivaana, customer satisfaction is important to us. If you experience an issue with your order, we're here to help. Please read our Returns & Refund Policy carefully before making a purchase.

Return Eligibility

Due to hygiene and safety reasons, skincare and personal care products are generally not eligible for return once delivered.

However, we will assist you if you receive:

  • A damaged product

  • A defective product

  • An incorrect product

  • An item missing from your order

Claims must be reported within 48 hours of delivery.

How to Report an Issue

To request a replacement or refund, please contact our customer support with:

  • Your order number

  • Clear photos of the product received

  • Photos of the outer packaging and shipping label

  • A brief description of the issue

Our team will review your request and respond within 2–3 business days.

Products Not Eligible for Return

For hygiene and safety reasons, we cannot accept returns or exchanges for:

  • Opened or used products

  • Products with damaged seals after delivery

  • Products damaged due to misuse, improper storage, or negligence

  • Products returned without prior approval

  • Orders where the issue is reported more than 48 hours after delivery

Replacement Policy

If your request is approved, we may provide a replacement for:

  • Damaged products

  • Defective products

  • Incorrect items sent by us

Replacement orders are subject to product availability. If a replacement is unavailable, a refund may be issued instead.

Refund Policy

Refunds are issued only in the following situations:

  • The wrong product was delivered and a replacement is unavailable.

  • The product arrived damaged or defective and a replacement cannot be provided.

  • Your order is cancelled by Skivaana before shipment.

  • Your prepaid order cannot be fulfilled due to stock unavailability.

Approved refunds will be processed to the original payment method used during checkout.

Refund Processing Time

Once approved:

  • Refunds are typically processed within 5–7 business days.

  • The time taken for the amount to reflect in your account depends on your bank or payment provider.

Cash on Delivery (COD) Refunds

For Cash on Delivery (COD) orders, approved refunds will be processed via bank transfer, UPI, or another mutually agreed payment method.

Customers may be asked to provide:

  • Account Holder Name

  • Bank Name

  • Account Number

  • IFSC Code

  • UPI ID (where applicable)

Order Cancellation

Orders may be cancelled before they are packed or shipped.

Once an order has been been dispatched, it cannot be cancelled.

If you need to cancel your order, please contact us as soon as possible after placing your order.

Refused Deliveries

If a customer refuses delivery without a valid reason or repeatedly places orders that are not accepted, Skivaana reserves the right to:

  • Restrict Cash on Delivery (COD) for future orders.

  • Cancel future orders at our discretion.

Allergic Reactions

Every individual's skin is unique. We recommend performing a patch test before using any skincare product.

Skivaana is not responsible for allergic reactions or skin sensitivities resulting from ingredients listed on the product packaging or product page.

If irritation occurs, discontinue use immediately and consult a qualified healthcare professional.

Contact Us

For any questions regarding returns or refunds, please contact us:

Skivaana

Email: one.agencz@gmail.com

Website: https://skivaana.com

Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)