Shipping policy

Shipping Policy

Last Updated: August 6, 2026

Thank you for shopping with Skivaana. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy carefully before placing an order.

Order Processing

  • Orders are processed within 1–2 business days after payment confirmation or order verification.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • During product launches, sales, festive seasons, or promotional campaigns, processing times may be slightly longer.

Shipping Timeline

Estimated delivery timelines are:

  • Metro Cities: 2–5 business days

  • Other Cities & Towns: 3–7 business days

  • Remote Locations: 5–10 business days

Actual delivery times may vary depending on courier availability, weather conditions, or other circumstances beyond our control.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.

  • We may offer free shipping on selected products, promotional campaigns, or orders above a specified purchase value.

Order Tracking

Once your order has been shipped, you will receive a tracking link via email, SMS, or WhatsApp (where available).

Please note that tracking information may take up to 24 hours to become active after dispatch.

Delivery Attempts

Our courier partners will generally make multiple delivery attempts.

If delivery cannot be completed because:

  • The customer is unavailable,

  • The shipping address is incorrect or incomplete, or

  • The shipment is refused,

the order may be returned to us. Additional shipping charges may apply if re-delivery is requested.

Cash on Delivery (COD)

  • Cash on Delivery (COD) is available for eligible PIN codes.

  • Skivaana reserves the right to limit or decline COD orders based on order history, delivery location, or operational requirements.

  • Where possible, please keep the exact payment amount ready at the time of delivery.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Skivaana is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses, invalid contact numbers, or any inaccurate information provided during checkout.

If you need to update your shipping address, please contact us as soon as possible. Address changes may not be possible once an order has been packed or dispatched.

Delayed Deliveries

While we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Severe weather conditions

  • Natural disasters

  • Public holidays

  • Transportation disruptions

  • Government restrictions

  • Courier network delays

We appreciate your patience and understanding in such situations.

Damaged or Tampered Packages

If your package appears damaged or tampered with at the time of delivery:

  • Do not accept the package, if possible.

  • Take clear photographs of the package.

  • Contact our customer support within 24 hours of the delivery attempt.

We will investigate the issue and provide appropriate assistance.

Lost Shipments

If your order is confirmed as lost in transit by our courier partner, Skivaana will arrange a replacement or issue a refund, depending on product availability.

International Shipping

At present, Skivaana ships only within India, unless otherwise stated on our website.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Skivaana

Email: one.agencz@gmail.com

Website: https://skivaana.com

Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)